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FMCG Execute Better in Every Store

AI-Powered Field Execution
for Smarter Operations

Now, you can digitalise, monitor, and optimize field operations across various trade, at global scale.

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Retail shelf analytics graphic showing product shelves with brand share of shelf metrics and AI-powered insights.
Product Summary Built to simplify teamwork

A Unified Workspace for High-Performing Teams

A simple, unified platform that helps teams organize work, collaborate clearly, and move projects forward faster.

Field Merchandising

Retail Merchandising for Modern Trade

Improve shelf visibility, planogram compliance, and store audit accuracy with AI-powered image recognition, faster alerts, and actionable FMCG insights.

Key Features
  • Shelf Planogram
  • On-Shelf Availability
  • Price Checks
  • Promotions Compliance
  • Competitive Information
Learn more
Field Sales

Sales Force Automation for General Trade

Empower field teams with real-time customer visibility, smarter order recommendations, and seamless sales execution across every store visit.

Key Features
  • Order Management
  • Direct Store Sales (Van Sales)
  • Customer Credit Visibility
  • Returns Management
  • ERP / Finance / HR Integration
Learn more
Store Compliance

Store Audit & Compliance for Consumer Products

Power your field sales with real-time visibility and AI-driven order recommendations built for fast-moving general trade.

Key Features
  • Scheduled & Ad Hoc Audits
  • Task‑Based Execution
  • Sales Performance
  • Compliance Trending
  • AI‑Verified Photos
Learn more
Challenges FMCG Field Execution

Common Challenges Faced by Many FMCG Companies

Limited visibility, inconsistent execution, and outdated processes prevent teams from performing at their best.

Illustration of a team productivity dashboard connected to alerts about missed store visits, low field accountability, and delayed collections.
Team Productivity

Disconnected field operations reduce team efficiency and execution quality

  • Missed store visits due to poor route tracking
  • Low field accountability and visibility
  • Delay collections and weak revenue execution
Illustration of a customer orders dashboard connected to alerts about inaccurate sales and returns, lack of proactive sales, and lost or outdated contracts.
Customer Orders

Manual ordering processes create delays, errors, and missed sales opportunities

  • Sales and returns not accurate
  • No proactive sales
  • Lost or outdated contracts
Illustration of an inventory optimisation dashboard connected to alerts about over and under booking, inventory loss, and unreconciled stock records.
Inventory Optimisation

Poor inventory visibility leads to stock inconsistencies and operational losses.

  • Over and under booking.
  • Unaccountable inventory loss.
  • System and actual not reconciled.
Illustration of a sales performance dashboard connected to alerts about non-real-time information, returns and credit notes, and poor supply versus demand planning.
Sales Performance

Spot Returns, Close Supply Gaps, and Turn Delayed Field Data Into Smarter Distribution Decisions

  • Non-real-time information
  • Returns, credit notes, aging
  • Poor supply vs demand planing
AI Intelligence Powered by Intelligent Automation

Powered by FMCG AI

Turn shelf photos, sales activity, route data, and store audits into faster decisions your field teams can act on.
Built to help FMCG teams improve visibility, accuracy, and execution across every store visit.

AI Image Recognition

Detect SKUs, facings, out-of-stock items, price tags, and planogram compliance from shelf photos.

AI Customer Sales

Recommend order quantities, detect sales risks, and uncover upsell opportunities for each outlet visit.

Route Optimization

Plan smarter outlet sequences and field routes to improve coverage, productivity, and visit efficiency.

AI Store Audits

Validate retail execution with guided audits, photo proof, compliance checks, and instant reporting.

Benefits Built for Smarter Field Teams

Built for Businesses That Run on Field Execution

Helping FMCG, retail, and distribution teams streamline field operations, improve execution, and gain real-time visibility across every outlet.

FMCG & Packaged Foods

Improve shelf availability, promotion execution, and planogram compliance across modern and traditional trade channels.

Beauty & Personal Care

Track promotions, product visibility, and retail execution across cosmetics counters, pharmacies, and beauty outlets.

Health & Nutraceuticals

Monitor product placement, expiry compliance, and field execution across pharmacy and wellness networks.

Electronics & Equipment

Coordinate field service teams, delivery operations, spare parts, and technician activities in real time.

Modern & Traditional Trade

Connect distributors, retailers, and field teams with faster ordering, smarter execution, and real-time visibility.

Telco & Mobile Retail

Manage outlet visits, device visibility, merchandising, and retail execution across dealer and mobile networks.

Customer Confidence Value, built for scale.

Trusted by leading FMCG Brands and Service Providers

Interact Technology supports our customers’ as business partners, thriving for excellence for local and global grands across Asia and beyond.

“Deeply experienced and always steps ahead. Interact delivers forward-thinking system solutions tailored perfectly to the fast-paced pulse of FMCG operations.“

— Project Manager, Leading Global FMCG

“AI Technology moves fast, but Interact moves with us. They are the agile, long-term tech partner we need to win in today’s digital landscape.“

— Operations Director of Fulfillment, Singapore-based MNC

  • Man using a smartphone to check products on a shelf inside a Watsons store.
  • Staff member checking products on supermarket shelves in a grocery store aisle.
  • Group photo of staff and visitors posing with Faiza product bags in front of a Faiza company sign.
  • Man standing beside a branded Pojis Tempe delivery truck in a parking area.
  • Group photo of a team attending a training session in a meeting room with laptops and a projector.
  • ABC logo with large white letters on a red background outlined in yellow.
  • Poji’s Tempe logo with yellow and green text and a tempeh illustration.
  • Ninamaju logo with an orange arch and white leaf design.
  • Black and white Nestlé logo with the bird nest emblem and Nestlé wordmark.
  • Indocafé logo with yellow text outlined in red and black.
  • Malaysia Digital logo with a blue MD mark and black Malaysia Digital text.
  • DKSH logo with red lettering and a red leaf-style emblem.
  • Ajinomoto logo with the tagline “Eat Well, Live Well.” in red text.
  • Jump Retail logo with black text and a purple spring icon.
  • Apple logo shown as a black apple silhouette with a leaf.
  • Smollan logo displayed in bold dark lettering.
  • Tean’s Gourmet logo with a red cooking pot and steam icon.
  • Faiza logo with red lettering inside a green oval and the tagline “Quality of Life.”
  • iExpress logo with a blue and orange delivery box icon and the website text www.iExpress.my
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Brands
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Retailers structured In the platform
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Product SKUs of various categories
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Active field users, Across 6 countries
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How Fast & Simple Onboarding

Up and Running in Weeks, Not Months

We handle onboarding, setup, training, and configuration — so your teams can focus on execution from day one.

We Understand Your Operations

We review your field workflows, KPIs, routes, and operational challenges to tailor the platform to your business.

We Configure Your Platform

Stores, users, routes, forms, and approval flows are fully configured for your operational needs.

Empower Teams in the Field

Field teams start using mobile apps while managers gain access to dashboards and real-time reporting.

Measure & Improve Execution

Track sales performance, audit compliance, route activity, and execution metrics from a single platform.

Questions Value, built for scale.

Need Help? We’ve Got You.

Find answers to common questions about our products, services, features, and policies.

1. What does Interact actually do?
Interact provides mobile‑first systems for field executions, helping brands manage in‑store execution, sales operations, and retail visibility in real-time.
2. Who typically uses Interact’s products?
FMCG brands, distributors, merchandising agencies, sales teams, and electronics brands that need consistent store execution and field operations.
3. How long does it take to get started?
Most customers go live within 2–4 weeks, including setup, training, and mobile app rollout.
4. Do the mobile apps work offline?
Yes — all Interact apps work with low or no Internet. Tasks, photos, and forms sync automatically once the connection returns.
5. Is there an extra cost for AI features?
AI pricing depends on usage (mainly number of photos or transaction decisions processed). It’s flexible and scalable based on your volume.
6. What commitments are required to use Interact?
Interact uses a simple subscription model with annual plans. No long‑term lock‑ins unless you prefer them.
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